All IT equipment comes with a standard warranty from the manufacturer. At GEEX, we complement this with additional support for hardware as well as software.
This warranty comes directly from the manufacturer of the equipment you lease. In case of any malfunctioning during the warranty period (duration of warranty is specific to each item), you will need to contact the manufacturer directly.
GEEX has your back though – you can still contact us for support by purchasing support hours to resolve any issues you may have.
The GEEX Support and Warranty option makes sure your hardware, operating system and first-party applications software are all covered for the entire duration of your lease with GEEX. The support option comes packaged with a replacement for any malfunctioning equipment we need to ship away from your premises for repair.
The replacement will be shipped to and from your premises – for the time we need to repair the malfunctioning equipment – at no extra cost. We will also help with transition from one machine to the other so that your business continues to function seamlessly.
You get this entire bundle of peace for a very low weekly price from GEEX.
You get all of this at a low cost, which works out better than just getting hardware support from the equipment manufacturer.
At GEEX we believe in complete transparency as such it is important to distinguish between warranties and support –terms that are often confused – and what you can expect under each –
Criteria | Standard Warranty | Rental |
---|---|---|
Capital Outlay | A promise by the manufacturer that the product will work as advertised for a certain period. (Usually 12 Months) | An agreement to maintain and repair the equipment and software for the duration of the lease (1 to 3 years) |
Who can Provide it | Manufacturer | GEEX |
What you get | Ensures that you get a fully functional product with the assurance that if something goes wrong during the period of warranty (usually 1 year), it will be fixed at no additional cost. | Assurance that you will always have help when you need it if your IT equipment malfunctions and is available for the whole duration of the lease – Hardware or Software – at no extra cost other than your weekly subscription. |
Learn More About How Geex Could Support You