GEEX have been in the computer support business for a number of years and have a team of qualified internal and field engineers who are available to help. All our engineers have attended certification courses in the field they support.
GEEX includes an attractive inclusive warranty as standard on all of its IT lease equipment. All of our products have 3 years all-inclusive hardware warranty plus telephone and remote software support as standard and access to our Support Helpdesk. The warranty includes parts and labour costs plus there is no cost to our customers for us to collect and return the machine. This provides our lease customers with cost certainty throughout the lease period and prevents any unwanted expenditure on computer repairs.
APPLE EQUIPMENT WITH 3 YEARS APPLECARE INCLUDED AND LOAN EQUIPMENT
With our Apple products we provide the same level of warranty as standard. However, all our Apple products come with 3 years Apple Care included. In addition, should we ever have to take your Mac away for hardware repair we will provide you with a loan machine to use until we return yours
Let’s be honest, Apple products hardly go wrong but if they do you will have support from Apple themselves as well as our GEEX support professionals. Your business might prefer to deal direct with Apple (you might have a local Apple Store local to you) so you are free to take your Apple product to them and get support. Some businesses prefer to have a named support technician look after their equipment and this is when you can call our GEEX for support. We will deal with the support issue to resolution. The choice is yours!!
PC, LAPTOPS, PRINTERS AND TELECOMS EQUIPMENT
With all other products we lease you get our 3 years hardware warranty included and Telephone and Remote support included as standard. You get access to our online support portal where all calls for support can be logged and followed to completion. You can also telephone our support line and speak directly to a support technician. 80 – 85% of calls can be quickly fixed by our GEEX team dialling into your computer and resolving the problem within 15 minutes of you logging the call. However if a problem is Hardware related then we can get the equipment picked up via courier and repaired and sent back to you fully configured and working. This has an average turnaround back to you of 4 -5 Days.
SERVERS HAVE ONSITE SUPPORT INCLUDED FOR ANY HARDWARE FAULTS AND CAN BE UPGRADED TO 4 HOUR RESPONSE IF REQUIRED
UPGRADE YOUR SUPPORT TO A SUPER GEEX PACKAGE (IQ OF 250 – 300)
If you need more support than our standard support package you can upgrade to our Super GEEX support option. This includes Managed Anti-Virus Protection for 3 years, Loan Equipment with a collect and return warranty while we get yours repaired, 2TB of Cloud backup included and Service Level Agreement Support Package with third party software support included and direct access to our 2nd line support team.
Should you require a more encompassing proactive support option we are able to provide a whole range of Managed Services from Hosted Email, Managed Workstations, Managed Security and Business Continuity. These provide our customers with total security that their IT system is completely monitored, accessible and not suffering from costly downtime.
0121 285 0098